TERMS/FAQ
Please read through all of the terms & conditions before ordering. It contains important information about the cake ordering process & you must agree that you have read through all of the terms before submitting your order.
Price is determined by the flavor, size and design. As well as any decor add-ons and special ingredients needed (vegan/gf/etc)
Orders under $300 must be paid in-full upon confirming your order. Orders over $300 require a 50% deposit; full payment due by 2 weeks from your pickup/delivery date.
Will be charged a rush fee of $30.
May be subject to a rush fee of $15, depending on my availability.
Minimum 3 days notice required.
I am not able to make cakes with less than 3 days notice.
All booking is subject to my availability.
Your order is not confirmed until I respond to your request.
Once I respond to your order request, the price given is valid for 48 hours; 1 week for weddings & brands. If payment is not received in that time, I will assume your order is cancelled.
Rush fees are non-refundable at any point, and must be paid upon confirming your order.
Orders may be cancelled & fully refunded up until 3 days prior to the confirmed pickup/delivery date. Orders canceled within 3 days of the confirmed pickup/delivery date are non-refundable. Please reply to your order confirmation email if you wish to cancel.
Refunds omit rush fees, which are non-refundable.
Venmo, CashApp, Zelle preferred.
or, I can provide a link to checkout with a credit card.
Whether picking up or having your cake delivered, long distances from DTLA are not advised in hot weather without the additional purchase of ice packs.
An ice-pack wrap can be provided for an additional $20 .
Last minute changes from delivery to pickup can be made.
Your delivery fee will be fully refunded.
Last minute changes from pickup to delivery can only be made via Uber Courier option. I cannot guarantee my availability for a last minute hand-delivery – it may be possible based on my availability.
Cakes can be picked up by yourself, or someone you know, from the Arts District, DTLA.
If you are late without notice, I cannot guarantee the space to hold your cake past the pickup window / your specific pickup time.
Cakes can not be guaranteed to be held past the pickup day and payment will be non-refundable.
I can work with the timing of your event if you’d like to pick up at a specific time of day. Please provide a precise pickup time and please be on time. If you request a specific pickup time, I cannot guarantee my availability for any last minute changes to your pickup time.
To keep your cake cold as long as possible, I will keep your cake in the refrigerator until you arrive. You will receive a number to contact when you arrive and I will bring your cake out.
I suggest either bringing with someone who can hold the cake in their lap, or placing your cake box on the floor of your passenger side and directing AC flow to the floor.
Place only on a flat surface in your car.
Do not place on car seats because they are angled.
Trunk placement is not advised unless placed on carpet or non-slip rug pad, as the cake will otherwise slide around.
Drive carefully, especially with turns, bumps, and sudden stops.
Keep your car as cool as possible.
Once the cake is picked up, it is your responsibility.
I can personally deliver your cake to the Los Angeles area for a fee.
Your cake will be transported in a cooler bag with ice packs.
Delivery: +$1/minute from my location, DTLA
Delivery minimum: $15
Delivery availability not guaranteed and is my discretion.
Provide a precise delivery time.
Please be thorough with any delivery instructions.
I will request a phone number to contact for delivery.
Please have someone available to receive the cake immediately upon delivery. LA is warm most of the year and your cake can not be left waiting on someone to receive it.
Once the cake arrives at your location, it is your responsibility.
See storing & serving guides.
Task Rabbit or Uber/Lyft Courier/Package Service can also be arranged at your own expense to pickup the cake from me and deliver to your location.
You must handle all communication with Task Rabbit or Uber/Lyft. You will pay for this service on your end. I will provide an address and phone number for pickup.
I will give the driver safe-handling instructions and request a gentle ride, but once the cake is out of my hands, I am no longer responsible for the cake. You acknowledge the risk of trusting a 3rd party driver by choosing this option.
Cakes will be handed over in a cake box taped shut. An insulated ice pack wrap can be purchased for $20.
Weddings are special events that require extra care, professional delivery equipment to ensure your cake arrives safely, and may require finishing your cake decoration on-site.
Wedding cake delivery & set up is $50 – $150 within 40 miles from DTLA; up to 120 miles from DTLA with $1000 minium. Final delivery price is determined by the size of the cake, distance, and complexity of set up.
Wedding cakes that are decorated straight on to a cake stand will be hand delivered, sometimes with no storage box. Once your cake arrives at your venue, please handle carefully and have adequate fridge space to store the cake. Please see Storing & Serving to ensure your venue will have appropriate accommodations for your cake.
Once your cake is delivered, it is no longer my responsibility.
Ideally, keep refrigerated until 30 mins – 1 hour before planning to serve. Frosting will harden in the fridge and will need time to thaw at room temp before consuming.
Cake will be easiest to cut into small wedding or party servings while still cold, however I recommend allowing to come to room temperature before consuming. Also safe to stay out on display at a cool room temperature for many hours. Keep out of direct sunlight and out of warm temperatures.
If you plan to take your cake to a warm-weather outdoor event, be prepared to consume within 1 hour of having outdoors. Keep out of direct sunlight, and monitor if cake needs to be served sooner. Buttercream will eventually melt.
Keep cake refrigerated as long as possible up until serving.
Cake may be served direct from fridge.
Cake is also ok at a cool room temperature for a few hours. I use a stabilized whipped cream that fairs much better in warmer temperatures. Whipped cream may become airy in texture and any food coloring in the frosting may appear splotchy if left out at room temperature for too long.
Keep cool & out of direct sunlight.
Whipped cream cakes are extremely light & delicate, and extra care should be given when transporting your whipped cream cakes. I always suggest bringing someone with who can hold your cake when you pick up.
Not recommended for any warm-weather outdoor events. Be prepared to consume immediately if you are bringing your cake to such events.
Only light, pastel colors are advised for whipped cream cakes. You acknowledge dark, bold colors may bleed into eachother, especially if placed onto a lighter color base.
Tiered cakes are possible using all whipped cream, but they are very delicate and I only advise 2 tiers.
Vintage piping is possible with whipped cream, but will not appear as smooth or as sharp in detail as buttercream. Understand that whipped cream has an airy nature to its texture.
Typically, tiered cakes will use a cake board at the base of each tier, and plastic dowel supports in the cake tier below. As well as one dowel support running all the way from the top tier through to the bottom tier. Expect to encounter boards & supports as you cut the cake and discard.
All suggested serving sizes listed here are based on ~2” square-cut party slices. Expect less servings if you’d like larger, triangle-cut slices & size up your cake accordingly.
All cakes & frostings are nut-free, however, cakes are made in a kitchen that may have cross-contamination of gluten, dairy, soy, eggs and nuts.
Gluten-free available for +$15
Egg-free cake & frosting options available (contain dairy).
Vegan cake options available.
Vegan whipped cream frosting available.
Vegan buttercream available for +$15
Meringue buttercream contains eggs & dairy.
Buttercream contains dairy.
Vegan options contain soy.
Your cake comes with 1 candle included, unless otherwise noted not to include. Extra candles can be provided for a fee.
A disposable plastic cake server can be included for $5.
Fondant. Burn away cake toppers. Any lettering that isn’t made from buttercream or hand-piped. TV/movie/cartoon/other character replication / themed cakes. (I can do an edible photo of the character instead)
Email cake@kadylone.com if you don’t see the answer to your question here.
